Terms of Service

1. Acceptance of Terms

By accessing or using Facet Cloud ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. Your continued use of the Service constitutes acceptance of any updates or modifications to these terms.

2. Service Description

Facet Cloud provides managed hosting of Facet instances. We provision, maintain, and host your Facet site on our infrastructure, handling server management, updates, backups, SSL certificates, and DNS configuration. The Service includes subdomain hosting (yourname.facetcloud.io) and optional custom domain support depending on your plan.

3. Acceptable Use Policy

You agree not to use the Service to host, publish, transmit, or distribute any content that:

• Is unlawful, threatening, abusive, harassing, defamatory, or obscene
• Promotes racism, bigotry, hatred, or physical harm against any group or individual
• Discriminates based on race, sex, religion, nationality, disability, sexual orientation, or age
• Involves the exploitation or endangerment of minors, including child sexual abuse material (CSAM)
• Infringes on intellectual property rights, including copyrights, trademarks, or patents
• Contains malware, phishing attempts, or security exploits
• Violates privacy or publicity rights of any person
• Violates any applicable local, state, national, or international law or regulation

4. Content Moderation and Removal

Facet Cloud reserves the right to review, refuse, remove, or disable access to any Content at any time, for any reason or no reason, without prior notice. We may take action against content that violates these terms, applicable law, or that we determine in our sole discretion to be harmful, objectionable, or otherwise inappropriate.

5. Immediate Termination Without Refund

Facet Cloud may immediately suspend or terminate your account and permanently delete all associated data, without refund, if your site:

• Violates the Acceptable Use Policy
• Is used for illegal purposes
• Promotes hate speech, discrimination, harassment, or violence
• Poses a legal, reputational, or safety risk to Facet Cloud or its users

Such determination is made at Facet Cloud's sole discretion, is final, and is not subject to appeal.

6. No Obligation to Monitor

Facet Cloud may, but is not obligated to, monitor or review content hosted on the Service. The absence of enforcement action regarding any particular content does not constitute a waiver of our right to take action in the future.

7. 14-Day Money-Back Guarantee

New subscribers are entitled to a full refund if they cancel their subscription within 14 days of their initial sign-up date. To request a refund under this guarantee:

• Contact us at [email protected] within 14 days of your initial subscription purchase
• Include your account email and the reason for cancellation (optional but appreciated)
• Refunds are processed via the original payment method within 5-10 business days

This guarantee applies only to the first billing period of a new subscription. It does not apply to:

• Subscription renewals (monthly or annual)
• Plan upgrades or downgrades after the initial 14-day period
• Accounts terminated for violating the Acceptable Use Policy (Section 3) or subject to Immediate Termination (Section 5)

Upon refund, your Facet Cloud instance will be deprovisioned and all associated data will be permanently deleted.

8. Payment Terms

Subscription fees are billed on a recurring monthly or annual basis depending on your selected billing cycle. Except as provided under the 14-Day Money-Back Guarantee (Section 7), all fees are non-refundable. Cancellation stops future billing but does not entitle you to a partial refund for the current billing period. Facet Cloud reserves the right to change pricing with 30 days' notice.

9. Limitation of Liability

The Service is provided "as is" and "as available" without warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. In no event shall Facet Cloud be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues. Facet Cloud's total liability for any claim arising from or related to the Service shall not exceed the total fees paid by you to Facet Cloud in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Facet Cloud, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Service, your content, or your violation of these terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

12. Reporting Violations

If you believe content hosted on Facet Cloud violates these terms or applicable law, please report it to [email protected]. We will review reports promptly and take appropriate action.

13. Contact

For questions about these Terms of Service, please contact us at [email protected].